Intellectual Property

“humberts.com”, “Humberts” and the Humberts logo are trademarks of Humberts Group Ltd. and/or its affiliates and all rights are reserved. Unless otherwise indicated, We and/or our affiliates own copyrights in the Site and in all of the content on the Site. These are protected by copyright laws and treaties around the world. You may print off one copy of any page(s) from the Site for your personal reference and you may draw the attention of others within your organisation to material posted. Our status as the authors of material on the Site should always be acknowledged. Apart from this, you may not copy, reproduce, republish, upload, post, transmit or distribute in any way any page(s) from the Site, and any deletion or modification of the content of the Site, or use of the content for any unauthorized purpose, is in violation of our copyrights. If you wish to make any use of material on the Site other than that set out above, please address your request to generalenquiries@humberts.com

Accessing the Site

Access to the Site is permitted on a temporary basis and is subject always to these Terms and Conditions. We reserve the right to withdraw or amend access to the service without notice. You are responsible for arranging access to the Site. You are also responsible for ensuring that anyone else accessing the Site through your internet connection is aware of these terms and that they comply with them. We update the Site regularly and so may change the content at any time. If the need arises, We have the option to suspend the Site or to close it indefinitely.

Your Obligations

You will use the Site for lawful purposes and only as authorised in these Terms and Conditions. You are to keep secure and not disclose any password that We may give to you. Any such password will only be used for the authorised purpose. We communicate to you and you will be liable for any unauthorised use of your password.

Linking to the Site

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Links to Other Sites

You may find links from the Site to independently managed sites whose content We have found of possible interest to visitors. We cannot control the content that may appear on these sites or any attachments thereto and accordingly We expressly disclaim any liability for the content that may appear on any site or any attachment thereto which may be accessed through links on the Site and make no warranty or representation regarding defamation or otherwise, with respect to the same.

Tools

Before making any business or personal decision relating to property you are advised to speak to a specialist. Each of the tools on the Site is provided for general guidance only. You should not rely on the tools in making any business or personal decisions and the firm cannot accept any responsibility for any losses occasioned by the use or misuse of those tools.

Disclaimer

The Site and all the content on the Site is provided for use “as is” and “as available” and any reliance upon the same is at your sole risk. Whilst We take all reasonable care to ensure that the content on this Site is accurate, We cannot guarantee its accuracy and We reserve the right to change the content on this Site at any time. We make no representations or warranties of any kind with respect to this Site or the content of the Site, including any text, graphics, advertisements, links or other items. Further more, neither We nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on the Site or that such content will be accurate, up to date, uninterrupted or error free.

Limitation of Liability

You acknowledge that you are solely responsible for the use to which you put this Site and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, We and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this Site.

 Jurisdiction and applicable law

The English Courts will have non-exclusive jurisdiction over any claim arising from or related to a visit to the Site. English Law will apply to these Terms and Conditions.

Variation of these Terms

We reserve the right to change these Terms and Conditions, including the Privacy Policy, from time to time by posting a change notice or any new agreement on the Site. The version of the Conditions that apply is the version in force on the day of your use of any particular part of the Site. It is your responsibility to check the Site regularly to determine whether these Terms and Conditions have been changed.

Severance

If any part of these Terms and Conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.

Your concerns

If you have any concerns about material that appears on the Site please contact generalenquiries@humberts.com

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible, sending it direct to the office or via email. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The address and contact details of the Property Ombudsman is as follows:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306

Email Link

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

A copy of this policy can be found here.

As a business client we will agree a referral of the complaint by mediation with you in accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.

If your complaint relates to the provision of consumer credit or insurance mediation services and you have not received a final response within eight weeks from the date of your complaint, or you are dissatisfied with the final outcome you have received, you can contact:

Financial Ombdsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London E14 9SR

You must refer your complaint to the Financial Ombudsman within twelve months of Humberts final outcome letter.